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Staff of Maines utility regulator recommended removing a penalty for poor performance on Central Maine Power Co., but voiced ongoing concern about its ability and commitment to improve customer service.The penalty, which the Maine Public Utilities Commission staff recommended lifting on Tuesday, was levied in February 2020 after customers complained of high billing errors and poor customer service related to the utility new billing system and a historically strong October 2017 wind storm. It cost CMP shareholders an estimated $10 million in reduced earnings for 18 months in the highest penalty ever imposed by the commission.The staff recomme stanley espana nded removing the penalty after finding that CMP met four key metrics: answering 80 percent or more of business calls within 30 seconds, having a billing error rate of 0.4 percent or less, having a call-abandonment rate of 7 percent or less and not estimating more than 1 percent of bills.CMP has increased staffing and training and extended call hours. It also i nike air force nitiated customer satisfaction surveys, reorganized several service positions and created seven new service coordinator positions, the commission staff said. The full commission must approve the order for the penalty to be lifted, and parties can comment on the report unti adidas samba l Jan. 25.An independent audit in July found that CMP ownership structure contributed to the service problems. The audit laid some of the blame on internal turmoil after the Spanish multinational fi Fydl Data from SUV show deadly wreck may have been intentional
As of noon Thursday, March 12, test results show that one Mainer has tested adidas originals presumptive positive for the coronavirus. Click here for the latest coronavirus news, which the BDN has made free for the public. You can support this mission by purchasing a digital subscription. NEW YORK 鈥?The stock market had its biggest drop since the Black Monday crash of 1987 as fears of economic fallout from the coronavirus crisis deepened. The Dow industrials plunged more than 2,300 points, or 10 percent. The sell-off came despit stanley cup e action from the Federal Reserve and the European Central Bank. The steep drops over the last month have wiped out most of the big run-up on Wall Street since President Donald Trumps inauguration. Markets have turned turbulent amid a cascade of shutdowns across the globe and rising worries that the White House and other authorities around the world cant or wont help the weakening economy any time soon.The deepening coronavirus crisis sent stocks into another alarming slide Thursday, extending a sell-off that has wiped out most of the big run-up on Wall Street since President Donald Trumps inauguration. [Do y owala water bottle ou have questions about the coronavirus Ask us here.]The Dow Jones Industrial Average was down more than 2,000 points, or 8.7 percent, in late afternoon trading. The broader SP 500 was off 8.4 percent and set to fall into a bear market by the close of trading, ending the longest bull market in Wall Street history 鈥?nearly 11 years.European markets lost 12 |